FAQ'S & Shipping
FAQ's - How long does it take for shipping/delivery: Normally 5 to 18 days for delivery time. Once the order has shipped, we will email you the tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.
FAQ's - WHAT PAYMENT METHODS DO YOU ACCEPT? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery. Q. HOW SECURE IS MY ONLINE ORDER? When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. Q. HOW DO I CHANGE OR CANCEL MY ORDER? We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be cancelled. Q. WHEN WILL MY ORDER ARRIVE? Usually within 5 to 18 days for delivery time. However; the delivery time is also based on the availability of the item. If the item is out of stock, it may be a delay on your order. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country. Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER? Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise. Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER? No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history. Receive updates detailing our new releases and special promotions
FAQ's - Do You Ship International or Worldwide? Yes. We do ship international and worldwide. *Some of our products are US only.
FAQ's - Will you find or provide a certain product or service for me that is not listed on your site? How do we let you know about products or services we need? Yes. [Rosemary Smith Will Online Store], we will provide you with anything you want or need, even if it's not on our site. We have many connections around the US. Just 'Contact Us'. Let us know exactly what you want or need, and we will get it for you quickly. Easy as 1...2...3... We will promptly reply back to you by email.